STEP 1: Class XI - XII/Junior College
At this stage, you could pick any of the three streams depending on your interests. You would need to score a minimum of 50% marks in Class 12 to be eligible for a graduate course.
STEP 2: Graduation
You could pursue a four-year-long Bachelor of Hotel Management and Catering Technology (BHMCT). Check the admission requirements of the college you wish to apply at, as some colleges require you to clear an entrance test to get admission in this course.
STEP 3: Internships
Some restaurants allow you to gain experience while you are still studying. You can work part-time or take up weekend jobs with them. This will give you the opportunity to earn while you learn, and build your resume to land your dream job.
STEP 4: Post-graduation
You don't have to pursue a postgraduate course right afteryour graduation. Get a few years of experience before picking a specialisation. You could pursue a Masters in Hotel Management, or even choose a specialised MBA in International Hotel and Restaurant Management, or Accommodation Operations and Management. You could also pursue a postgraduate diploma. Pick an institute you wish to study at and go through the courses it offers. Attending training workshops and conferences would also help you progress in your career.
STEP 5: Land a Job
You have earned a relevant degree and gained enough experience. Your training programmes and specialised studies will prepare you for a job. Make sure that your job makes for a wonderful learning experience.
INTERPERSONAL AND COMMUNICATION SKILLS
Most of your job involves interacting with other people. This means telling your team what you expect them to do. This also means welcoming guests, listening to their suggestions and addressing their problems. Knowing how to connect with people and managing their expectations will help you become a successful restaurant manager.
Given that you're working in the hospitality industry, this skill is a must. You have to be warm and welcoming towards your guests and your staff. When a guest leaves your restaurant, they need to feel good about their experience. Even when the going gets tough, you need to be the smiling face that keeps things calm and running smoothly.
ABILITY TO WORK UNDER PRESSURE
As we mentioned earlier, you will have a lot of toles to play. Your days are likely to be hectic, so you need to know how to work under extreme pressure. When things go wrong, people will look at you for solutions and you need to know how to handle them. Say you got too many guests on one day and too little on another. You should know how to make things work in both situations.
Your competition is high and the pressure to succeed is equally high. You will need a good understanding of business. Keep an eye out on your competitors to understand why they are doing well and improvise your strategies to make sure you're always one step ahead of them.
EFFECTIVE DECISION MAKING
You need to be someone who can think on their feet and come up with smart solutions even in high-pressure situations. Say a customer is complaining about their meal. You will decide if you want to give them a free meal, replace their order, or give them something else to make them feel better.
At the restaurant, you are the captain of the ship. You teach the staff how to greet customers, you help chefs plan the menu, and you decide what offers work best. To do this, you need to be able to guide the team well, give them solutions and lead by example.
While you may lead the team, you're also a part of it! This means pitching in wherever required, lending a helping hand to members in need, guiding them correctly, and managing the restaurant as a team. After all, teamwork will help the restaurant run successfully.